Testimonials

“BIM provided us with such an incredible setup that I’m not sure how we were able to function before using their equipment and software. Their customer service and equipment are second to none, and we will be a BIM customer as long as they’ll have us!”

“Biometric Information Management (BIM) is great to work with. Upon transition to the software, the BIM team was able to coordinate and provide in-depth training and support for our team. Since the transition, they have continued to provide the support necessary to ensure that we run a smooth operation when it comes to our National Webcheck machines. We appreciate everything BIM has done for our organization.”

“Just wanted to say thank you again for your help today. You really do set yourself apart in the customer service realm – and not just in the Live Scan market! The quick followup, knowledge about our needs and honesty in recommendations is greatly appreciated.”

“I used to work for a home health company, and shortly after I started, we switched to BIM as a vendor for our machines and found the company to be easy to work with, great for customer support and reasonably priced compared to the other national WebCheck providers.”

“I wanted to take a moment and share with you how pleased I am with the service I received from Adam Powers and Jonathon Abrams of Biometric Information Management in the purchasing of our new WebCheck system. From the start, Adam was both knowledgeable and courteous, taking the necessary time to answer all of our questions, and kept the process moving to avoid delays in product delivery. Likewise, Jonathon was there to meet me upon my arrival at the Columbus location. He covered all necessary aspects of the system that I felt were necessary and offered to respond promptly to any concerns/questions we may have post-delivery. Both of these individuals exceeded my expectations and truly are representative of exceptional customer service.”

“It’s been great working with you and your team. BIM has always been easy to work with, and you take great care of your customers, which helps us a lot!”

“The tech support that I receive from the BIM Support Team is the best. It is timely and efficient. I am definitely not proficient in the inner workings of the computer, so when there is a glitch of any sort, I am on the phone immediately. The team at BIM has always been able to solve whatever has happened. I am very appreciative of this service.”

“Just wanted to thank you so much for your hard work and help with obtaining my Florida nursing license. I got it on Friday! It was a very professional, thorough service you provide.”

“I just want to let you know that I have already received a confirmation from BIM that my fingerprints have been sent off to the state of Florida. Thank you so much for making this complicated process more simple for me with your detailed explanations. I followed your instructions to the tee and had no problems. Thank you again for your patience and for all the time you took to communicate with me. You were so very helpful and I greatly appreciate your advice.”

“I just received an email from the Florida Board, and not only were the first set of prints accepted, everything is accepted and I have my endorsement license with Florida now active! Your dedication on getting the first set of prints the best possible and submitting them by end of day last Friday is appreciated beyond words! Also, my sincere gratitude for providing such caring service and support to me after my challenging drive to Dublin and my late arrival causing delay for all of your customers who were waiting so patiently. It was exactly what I needed!”

“On Friday, April 6th, 2012, our WebCheck software failed to function properly. Late in the afternoon, I reached Aaron at tech support, and he was quickly able to confirm that something had gone wrong and the program had to be rebuilt. Initial attempts to download programs failed, and Aaron figured out a way to work around the problem. At 9:00 PM Friday evening, I was informed by Aaron that he had fixed the problem. I never expected to have the situation resolved on a Friday night, but was grateful that Aaron took the time to not only fix this problem, but to do it on a Friday evening. Both his technical skills and willingness to work on this issue well beyond the traditional 9-5 business day were impressive, and I think he deserves recognition for his efforts.”

“A few years ago, someone at a bid conference slipped us a note with the name and number of Managing Partner Mike Powers. We immediately contacted Mike and found him not only to be personable and very easy to work with, but also found him and his company to be one of the highest integrity.”