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Support

Expert Fingerprinting & Equipment Support

Biometric Information Management is well-equipped to answer any questions you may have about our fingerprint scanning technology and other products, as well as our procedures.

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BeyondTrust

We use BeyondTrust for remote support assistance. When you click the Launch BeyondTrust button below, you will be prompted to download the BeyondTrust Remote Support button. Please click Open and follow the instructions in the application.

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Quick Resolution of Your Technical Issues

We are committed to fixing any problems you might experience as quickly as possible. Our highly qualified, certified technicians have the know-how to navigate your issues, and we promise a response time of two hours or less during business hours.

Certifications & Training: Our Technicians’ Qualifications

All of our technicians are factory trained and certified through Identification International, Inc. (i3), and each is given extensive customer service training. In addition, each technician holds, at minimum, a current CompTIA A+ certification, with many holding higher certifications. Everyone who works with customers is skilled at picking up the nuances of our products and solutions, as well as understanding the problems customers may be experiencing. And we ensure customers in need of support are able to talk to humans – no automated answering service during business hours here.

Frequently Asked Questions

Who We Work With

Our clients at Biometric Information Management run the gamut of industries in the public, private and nonprofit sectors. Among the types of companies and organizations we’ve worked with since our 2001 founding are:

Law Enforcement (Police Departments, Sheriff’s Offices)
Home Health Care
Nursing Homes
Hospitals
Schools & School Districts
Churches
Employment Services
Courts (Municipal, Family, Probate, Clerk of Courts)
Departments of Job and Family Services
Banks
Universities & Colleges
Housing Authorities
Health Departments
Summer Camps
Volunteer Agencies
Metro Parks
Rehabilitation Centers
Daycares & Preschools
Nursing Schools
Fingerprinting Businesses (Small, Independent Businesses)
Boards of Developmental Disabilities
Fire Departments
BMVs
Financial Services Groups